Why Didn’t My File Process?

Written By Jay Desai

Last updated 8 months ago

If your file didn’t process, don’t worry—there are a few common reasons why this might happen and simple steps to fix it.

Common Reasons for a Failed File Upload

🚨 Your file may not have processed due to:

  1. Not enough minutes in your account – If you’ve hit your usage limit, you’ll need to purchase additional minutes or upgrade your plan.
  2. Upload error – The file may have encountered an issue during the upload process.
  3. Unsupported content – The file does not contain spoken audio or is not a format that can be repurposed.

What to Check Before Re-Uploading

🔹 Step 1: Go to the Dashboard and try clicking on your file.

🔹 Step 2: If it loads, it may have processed correctly, and you can access your results.

🔹 Step 3: If it still doesn’t work, try re-uploading the file.

How to Get Support

If you’re still experiencing issues, reach out to our team for assistance:

💬 Live Chat: Click the chat icon in the bottom right corner of the screen.

📧 Email Support: Contact us at support@summaraize.com.